Originally Posted by
elitetraveler
An interesting experiment would be if CO became the first airline with only pilots. No ticket agents, res agents, gate agents, baggage handlers, flight attendants - just "the most competent, well-trained, and highly experienced employees at Continental." Would be interesting to see how that would work out. Certainly there would be no one around to deliver "hundreds" of slights every day
There would be plenty to deliver those slights. They'd have to put pilots in the new HQ and they'd quickly become the least competent, ill-trained, and inexperienced people in management to do 100's of slights.
