A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
If the service was indeed that lousy I don't think that I would have left him 15%. I would have told the manager that the service was lousy and left him something less than 15% say 10%, again pending how lousy the service actually was. I really don't like it when the tip is pre-billed unless its stated up front for large groups.