G'day PRPerson,
Welcome to FT. - Sorry about the "blame the poster" culture you encountered so far.
Yeah - the agents know how to word their sales pitch to make it sound like you are declining the coverage when you pick "basic" when in fact your denial of the two choices given is in effect aceptance of optional coverage called "basic". It is slick and it is a rip off and I have seen it done many times to uninformed travelers.
It is a common marketing technique that is found where your two upsells are presented as if you must choose one of them. Mcdonalds advertises value meals for $4.99 and the lady will say something like "would you like medium or large fries and drinks?" Choosing one of the two will increase the price. If you want the $4.99 price, you need to say - no thanks, I will just have the small fries and small drink. A choice not presented to you. In effect a scam of ommision by presenting only 2 of the 3 possible choices.
Cheers, David
Last edited by davistev; May 23, 2009 at 8:28 am
Reason: sp.