Originally Posted by mustangthz

I'm not going to doubt the OP that this happened. However, being a O'Hare based plat I can tell you in the 4 years I've been flying out of the CO station at ORD this has never happened to me.

The O'Hare station is one of the best run stations in the network. The staff bends over backwards to ensure that elite customers are taken care of, protected on flights, companions are upgraded, companions are protected, rebooked on later flights....etc..

I am not an ORD fan, but I am a a CO ORD station fan. That staff has taken such good care of me, I fly CO and transfer vs flying AA/UA/WN direct out of Chicago.

I can't say enough about the CO staff there.

-Chris