Originally Posted by
IAHtraveler
Or you could be a real pr!ck and dispute the charge with your credit card since you were denied benefits that you deserved...
Negatory -- that course of action we be to send a
DOT complaint to CO. But again, before going down that road I'd suggest you strongly consider brining the issue to CO's attention and seeing what they can do to remedy the situation.
Originally Posted by TommyC80
weDONTcare continually reaffirms that their department is designed to prevent fair treatment to those who need a little service recovery.
...and it's not even service recovery; it sounds like just a simple "I'm sorry" with some empathy would go a long, long way in smoothing out ruffled feathers.
<shrug>