FlyerTalk Forums - View Single Post - Reputation of United Airlines - Are they really that bad?
Old May 6, 2009, 10:00 am
  #9  
Gatwick Alan
 
Join Date: Aug 2004
Location: Brighton England
Programs: AA Plat, various hotels
Posts: 1,220
I guess this depends what you are comparing against, what class of travel you are in and what expectations you have.

If you are only comparing against the other U.S majors, I dont think they are particularly better or worse, if you compare against Asian airlines then they are really bad.

Much depends on your personal experience, all the airlines have good and bad crews and they make or break the flight.

Ive flown all the U.S majors a few times in the last few years and would say my worst flight was on CO in business TATL, really nasty crew. My best flight would probably be Northwest who had a superb crew.
I'd put UA somewhere between, though i did find their ground services at LAX particularly poor.
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