FlyerTalk Forums - View Single Post - Acceptable Comp for Improper Processing of Standby?
Old May 5, 2009 | 3:41 pm
  #99  
shazbot
 
Join Date: Oct 2004
Programs: UA 1K, SPG Plat
Posts: 384
Originally Posted by flyboiboeing
just because the policy isn't followed, doesn't mean you desesrve compensation. imho, you deserve nothing, yet you got something anyway. why do you deserve nothing? because you lost nothing that you were entitled to or paid for. you were on standby and didn't confirm. you were delayed because of weather. yet you are ranting and raving about it because of your important meeting. if it was that impoortant, and you couldn't reroute on AS to lax, bur, ont, sna or any of the gazillions of flights they have from seattle to southern cali every day, you could have bought a ticket on wn, but you didn't.

i also don't understand how a person of your importance could afford to spend this whole morning with ua regarding your lost bag. ime, when they've lost my bag...which is many times (or so it seems, perhaps it's an exageration here), you fill out the form at the airport and eventually it shows up at your doorstep, but spending time on the phone with them doesn't really help the situation, other than to waste one's time and UA agent's time.
I specifically asked the 1K CR if this was normal and just bad luck/timing and I was sol (mainly due to the responses here), and they said no, and offered comp
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