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Thread: Acceptable Comp for Improper Processing of Standby?
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Old May 5, 2009 | 3:15 pm
  #95  
Bengals311
 
Join Date: Nov 2007
Location: MCO
Programs: United 1K
Posts: 88
Originally Posted by shazbot
Good lord, the crux of it is "did the agent follow the correct procedure?
Yes. They have the discretion to sort these things out to cause the least amount of disservice. That's what they did.
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