Funny that 80+ % of the posters in this thread seem to think that UA followed the right procedures in your case. The fact that you found a UA agent who was willing to give you money (either because they agreed with you or to just make you go away) isn't exactly proof of anything, given the consistency of answers people tend to get from UA.

So be happy with your compensation. I personally am very happy with the overwhelming responses from fellow FT-ers here in this thread. ^