letiole -- First of all, please accept my apologies for the problems you encountered. If you wouldn't mind, could you please e-mail your name, HHonors account number, and the dates of your stay (as well as your traveling companions')? I'd like to forward this to the hotel -- this is definitely NOT typical for them and I know they'd want the opportunity to address your concerns.
Again -- sorry for the difficulties.
Best regards,
Adam Burke
Senior Director, Marketing
Hilton HHonors Worldwide
[email protected]