I am trying to book tickets (9:00pm PST) that need agent assistance. I have called into the AAdvantage Platinum line three times. On hold for 30+minutes the first time (hung up)
, called back: disconnected the second time
and on hold 30 + minutes the third time, although a nice sounding lady comes on te line every 2 or 3 minutes aksing if I am a member of the AAdvantage program - and if not, I can join and get miles for every flight.
Could it be the weather in Dallas causing this lapse in customer service??
