FlyerTalk Forums - View Single Post - overheard: Red Coats are returning

Apr 30, 2009, 12:48 pm

#7

slappy

Join Date: Oct 2006

Location: SAT

Programs: DL, CO, UA, HH

Posts: 82

Quote:

Originally Posted by WBurcham

I'm probably too young to remember but what was the purpose of the Red Coat's?

IIRC, they were the people to turn to if problems arose with your itinerary or flight. Akin to Customer Service Superstars.