I've seen a number of posts on this topic lately (Mileage plus Nights), and I'm certainly concerned that the process doesn't appear to be working properly. I've already spoken with our customer service and systems teams, and we're investigating why some flights don't appear to be posting correctly, as well as how we can make the customer service process for this promotion easier and more efficient. My apologies for the difficulties some of you have encountered. We'll take the appropriate steps to improve the process, and get this back on track.
Best regards,
Adam Burke
Senior Director, Marketing
Hilton HHonors
[This message has been edited by Adam Burke (edited 02-10-2000).]