I know the following has to be wrong, but it is so ludicrous I just had to post it here.
Called HHonors asking if there were any room upgrade awards (using points). She proceeds to tell me the following:
"Oh, you don't need any points. Just book your room and ask for an upgraded room when you check in. If it's available, it's yours."
Me:
"You don't understand.. I'm not asking about an award stay or anything. Say I bought a $199 value rate at the Waldorf, and wanted to upgrade to a suite. How many points would it cost?"
Her:
"If it's available, you will receive a suite, and it won't cost you any points".
Me:
"No money, either?"
Her:
"No."
I re-argued this with her another two times, so apparently this is what she thinks is policy. I would LOVE to get this in writing.
Seriously though, is Hilton employing insane people now?
(Just to clarify, I am Hilton Blue, and she knew this)
[This message has been edited by Axey (edited 01-21-2000).]