FlyerTalk Forums - View Single Post - Delta Contact Us Complaint Form - No Response
Old Apr 13, 2009, 8:28 pm
  #1  
SamuelS
 
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
Delta Contact Us Complaint Form - No Response

What is with DL?

I've submitted two online 'complaint/feedback' forms about a current travel issue and neither have even been acknowledged let alone responded too. It's been over 10 days in both cases.

I realise that for past travel issues, it can take a while, but NW gets back to you within 24 hours for current issues affecting current/future travel.

Very poor first impression of contacting DL and complaint resolution.

I only hope that they maintain the 'best of' NW when it comes to timely response to complaints. Wishful thinking I suspect.
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