What is with DL?
I've submitted two online 'complaint/feedback' forms about a current travel issue and neither have even been acknowledged let alone responded too. It's been over 10 days in both cases.
I realise that for past travel issues, it can take a while, but NW gets back to you within 24 hours for current issues affecting current/future travel.
Very poor first impression of contacting DL and complaint resolution.
I only hope that they maintain the 'best of' NW when it comes to timely response to complaints. Wishful thinking I suspect.