Originally Posted by Marriott Concierge

... Going forward, our General Managers and hospitality teams on property will have options that will help them to customize lounge offerings that meet their guests preferences.

I recognize that many of you would have liked more details regarding this new policy, or perhaps to have seen additional changes. I am optimistic that as you visit our lounges over the next weeks and months you will be pleased with the changes you observe. I assure you that we continue to look for ways to improve and we value your comments, concerns, and questions.

Regards,

Ira