MarkSF

I checked into the Westin Harbour Castle yesterday. I had called ahead to inquire about an upgrade, and was told I would get one. When I checked in, I was told they could not upgrade me. I got to my room, checked on spg.com, and several Junior Suites were available. I called down to the Front Desk, and they said they would upgrade me tomorrow (today). I just moved into a "Junior Suite" and it is smaller than my last room, but has a balcony.

Did I get duped, or are the Junior Suites here nothing more than a balcony?

Thanks!