Originally Posted by
megtravels
Basically though, it seems that, as a PP there is no longer a need to stay at a full service hotel on the weekend since, chacnes are, you'd be 'upgraded' to a 'Concierge Room' that is, in reality just a room. Oh, and points or a gift....still isn't really worth it. (Robes, mouthwash, water-whatever.....free breakfast would sure make me feel appreciated, along with free internet,and hows about a break on parking in lots that are operated by the hotel. )
How about paying a fair price for a good room, good service, and good amenities? It seems to me that a guest who isn't willing to pay $12 or whatever for breakfast on the weekend isn't the kind of guest Marriott wants to go out of their way to keep as a customer. The same goes for internet and parking and anything else you might want for free.
If Hyatt or Sheraton or whomever can lure someone away with a few cheap gifts, then by all means they should take their business there and enjoy the inconsistent service and occasional dump of a property they stay in.
Look at Four Seasons, Ritz-Carlton, etc.--they don't provide anything other than an outstanding experience every time you stay with them. And for people who want to whine that they don't get a free breakfast, either pay the significant upgrade for the Club Level or take your business elsewhere.
Marriott could do worse than to emulate the successful model of those upscale chains, as opposed to chasing the penny-pinching, change-loyalty-at-the-drop-of-a-hat crowd...