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Old Apr 7, 2009, 10:25 am
  #4  
MastaHanky
 
Join Date: Feb 2004
Location: ATL/SLC
Posts: 3,540
I always find airline surveys amusing, especially since they seem to differ so much from each other. Example: The 2008 JD Power Airline Satisfaction Survey gives Alaska and Continental 5 stars. Delta got 4, while AC, AA and US got 3 stars. NW and UA brought up the rear with two stars.

I'd be curious to see the criteria and exact wording of questions asked for these surveys.
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