Originally Posted by
onepassass
It's been said but I emphasize, why would they take away benefits for their most loyal, most productive customers? In this economic downturn, we are trying to keep our current customers not run them off.
Hilton is looking better
Agree 100% I just came back from a European business trip. Two Renaissance hotels and one Courtyard.
The Renaissance in AMS -- treated me like garbage -- small room on top floor with low ceiling in the old extension. This despite the hotel being empty. The LOUNGE is now closed on the weekends and they charge me for breakfast on the weekend.
Renaissance in Vienna. Service was good but no club lounge here (never had one), but the new GM has discontinued the English daily newspaper as a cost savings move (no USA today) and substituted a two page news sheet.
Starwood is looking better^^