Originally Posted by
pdog02
That's what the folks at AA web services call a WAD, ie working as designed. One cannot purchase an upgraded itinerary on AA.com as the site will auto rebook into the lowest fare and reprice.
As an EXP using SWUs you can certainly hold the booking, but need to call back to the EXP desk to complete the transaction. Now ya know that.
OK, I like the TLA WAD, so I might just believe it.....