Ira-

Good to learn that Marriott appears to be taking a second look as to the CL issues.

As much as I appreciate it, I would hope that the larger issue genericzlly eferred to as , "The Spirit To Serve" is not being overlooked. At least to me, it's synonymous with those somewhat overused (some might call them trite) slogans of another time, "Exceeding Expectations" and "Delighting the Customer".

I don't think that any thoughtful person demands (or would expect) that the "store" be given away, but at the same time, the seemingly pervasive dark cloud usually referred to as "Don't Overachieve or be punished" should be relegated to the corporate air purifier.