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Thread: EB retro-registration unbelievably slow and unfriendly
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Old Mar 18, 2009 | 4:54 pm
  #7  
tourist
 
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Originally Posted by SK_RSJ
If Member Service/Retro Registration doesn´t respond or solve your problem promptly my advice is to contact Customer Relations.
And explain that you are eagerly waiting for the points to reach EBG. If you have some itinerary document showing that you had your EB no in the booking, and never intended to credit the flights to some other program, I think they can upgrade your status before the points are there (I have had it done EBB->EBS).

(But it is indeed a very annoying problem if the original bps disappear on their way to Thailand )
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