Originally Posted by
Marriott Concierge
Many of you, in this forum and in personal messages, have expressed disappointment in the food offerings you have recently observed in several of our concierge lounges. Your feedback has been very helpful. In an effort to make the lounge food offerings better meet the needs and expectations you have expressed, Marriott management will be coming together to reevaluate the food offerings in concierge lounges. We plan to have an update in two weeks, and will communicate the changes on FlyerTalk. I look forward to posting more information then.
Ira
Thank you, IRA. I am glad Marriott Management will be meeting to evaluate the food in the concierge lounges.
I also hope at the meeting Marriott management will consider offering breakfast to Plats and Golds on weekends when the lounge is closed. The incremental cost of providing the breakfast is marginal, at hotels offering breakfast buffets it is even smaller, because a lot of food is wasted! The good will extended to Marriott's most loyal customers would have a significant return on a small investment as it would result in us continuing to book not only our business travel stays there, but our personal stays there on weekends as well. When Marriott announces what truly would be an enhancement to the Gold and Plat benefits, it would truly look as if Marriott is trying to help their most loyal guests in these tough economic times. As a result, Marriott may actually get more loyalty and win over some travelers from other programs.
Regards,
RIP...