Originally Posted by Andrew Yiu
Do not put words in my mouth? I did not imply ANYTHING as I very clearly stated in my previous post. The article you posted specificially referred to day of departure events, not advance schedule changes, yet you're trying to use that and accuse AC of double talk (which is clearly not the intention of that letter).
I agree the letter is related to OMW. I was just surprised that you would want to distinguish a difference between events, i.e. day of, or in the future, that are within AC’s control that impact travel. For me, and I suspect 95% of AC travelers, any disruption to travel that is within AC’s control, whether it is today, tomorrow or sometime in the future would be the AC responsibilities. This is why CIC*77 exists. A contract exists between the pax and carrier – offer and acceptance. I can’t imagine what executive would stand up and state otherwise.
However, OMW is applicable to future travel too. When OMW came out a couple of SEs and Es who ask me for travel advice wanted to know a couple things about OMW, including where they sit in the priority list. When I called AC I got double-talk about where on the priority list (i.e. SE are most valued customers however OMW customers have purchased an additional benefit when I pointed out she did not answer the question the phone went silent – alas we can talk about that the OMW thread). When asked if someone bought a ticket in April for travel at Christmas and something happens to the Christmas flight does the pax have to wait until day of? The response was no because they have purchased OMW. I did not ask, but my thoughts were what about CIC*77?).
and FYI - CIC does not exist anymore so perhaps need to stop referring to that outdated information here?
You are correct in your statement.
May I respectfully ask that you review your post earlier in this thread. On page 1, your post #6 on 05SEP. My posts to you in this thread, #9 (06SEP) and post #10 (27SEP), asking if you could provide some details to help other FTers being impacted by sked changes/cancellations, that went unanswered. I then posted something on 14FEB (post #11) as a direct response to your post #6.
It so happened a SE (yyz_atc_qq) needed help and asked in the latter half of February if anyone had the new reference because, although he has been told as a SE he is valued customer, no one was helping him out.
Originally Posted by Andrew Yiu
As I said, I do not know the complete details of yyz_atc_qq's situation so I have not made a single comment so far as he stated a manager would call him back to discuss.
Originally Posted by yyz_atc_qq
My case ended in my favor but only by the grace of god. If the agent on the phone on Feb 16th hadn't said yes it can be done, they weren't willing to budge. SE status means nothing.
yyz_atc_qq, I’m glad that you were able to re-accomodated as stated in AC’s own rules. I was going to suggest to you, head to the MLL earlier one day and give them the PNR. The Lounge attendants are suppose to assist with ticketing and let them work it out while you remain in the lounge. Albeit, ticketing that is for current day and IROPs take priority, however when it is quiet they are to help with ticketing and issue tickets.
This manager exemplifies what
Ken Haamer has been saying in many of his posts. Management (in this case the manager) not taking ownership. The only reason you were given desired routing is because the res agent on 16FEB said you could based on CIC*77. I have no doubt that is what is going to be written in the PNR – not that the manager made any decision but the agent on 16FEB said it could be done just in case someone questions why, it’s not going to sit with this manager and therefore he won’t get in trouble.
The troubling item here is what happened to the rule? Why did AC not honour their own rule? Surely this is an example of AC double-talk – the rule exists for you to be protected on other routings or other carriers and the manager is saying ‘No”)
Originally Posted by yyz_atc_qq
SE status means nothing. I will remember this incident for a very very long time. Oh and when I asked about canceling my flights without penalty due to a SKCH on my part they said no, that's not how it works.
Remember that everyone... next time you stop to think about whether you should book on AC because of your status... Loyalty means nothing!
You only realized this now?!
In all seriousness, it shows what AC really thinks of its loyal customers as a result of the airline’s own actions.
In a separate thread about SE 2009/10 benefits, where
Clipper801 was very astute and noticed that under “normal operations” SE and E have priority standby and I agree with
Clipper801 interpretations that once a year OMW now pax bumps SE and Es.
It is not in IROPs situation that ones loyalty should be taken into consideration?
Originally Posted by Golden Toque
Flame away!
No flaming here. This is a forum to ask questions, share experiences and ask questions to help us all. And from our experiences, collectively we know what to expect, or in this case, what we are entitled to when an airline disrupts an air journey as a result of an event within the airline’s control.
Cheers