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Old Mar 4, 2009 | 6:59 am
  #194  
ohmark
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20 Years on Site
 
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Above, I posted that the downtown Indy Marriott provided comped internet in rooms on the concierge level. Upon checkin I was told by two clerks at the front desk that I should just login, click to agree to pay the $12.95 daily fee, and it would be taken off my bill. Before I clicked agreeing to the fee, I called the front desk to make sure about being comped, and was again told it would be taken off my bill becaus I'm on the concierge level. Sure enough, the $12.95 fee per day was on my bill this morning. Called down to the front desk and asked why it was on my bill in view of what I was told at checkin. This clerk said that the internet was only free if you paid the upgrade fee of $30 to be upgraded to concierge level, but not if you were upgraded as an elite. She agreed to take the fee off my bill because I was told to the contrary.

So, assuming that the last clerk was accurate, this property has two different classes of concierge level guests with different benefits; those who paid the fee, and those who are upgraded elites.
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