Originally Posted by
ordflyboy
(Mr. Ordflyboy, there are lots of Platinums in the hotel - we can't upgrade everybody....
Believe it or not, it can and does happen that there are more PLT's than there are un-paid-for upgraded rooms. Hawaii is a popular vacation spot in the winter, and people do pay for better views.
If you need an upgraded room, book an upgraded room ( I assume you got what you booked - tell us if you were downgraded). I always assume I get what I booked and am pleasantly surprised when I get upgraded.
Shame on them for missing the PLT amenity, but it sounds like you were compensated with a benefit not provided for in the program, at your request.
I think your "they don't even consider upgrades to better rooms. " has been proven false so I won't bother adding my experiences.