The real point is not whether you are getting poor customer service in PHL, CLT, PIT or on-line. First and foremost it is a USAIR customer service issue, not the local city you happen to be in.
To KV99 points about the "good experiences" in PHL, We on FT, like the media, like society in general, love to B & M and focus on the negative. We all can do a better job of affecting change by making sure we comment on the good stuff. B & M only interjects more B & M into the cycle.
Enough love for the day. Gimme more Points!