what a JOKE!! i can understand if someone from CLT complains about Philly but people from New York City don't have a leg to stand on.
I'm so tired of the crap about PHL and PHL employees--yes, there are a lot of *******s in PHL, but you know what, some of the best USAirways experiences I've had have been thanks to PHL employees who go out of their way to help out. And some of the worst USAirways staff I've come across are in BOS, BWI, and even PIT.