Chauffeur Drive Terms and Conditions
- Chauffeur Drive is only available to Business Class customers travelling on eligible bmi operated flights, holding eligible tickets. Eligible tickets contain the fare basis 'LIMO'.
- Chauffeur Drive is only available for transportation from and/or to London Heathrow (within 50 driven miles); Moscow, Riyadh, Dammam and Jeddah (within city limits).
- Chauffeur Drive must be booked via the bmi call centre at least 24 hours before your scheduled flight departure time.
- When making a booking with the call centre you will be required to provide the following information: (i) flight number(s); (ii) full name; (iii) full pick up address for transportation to the departure airport; (iv) full drop off address for transportation from the destination airport for onward transportation; and (v) contact telephone number to arrange collection for transportation to the relevant airport(s).
- We will attempt to contact you between 24 and 10 hours prior to the scheduled time of flight departure to arrange a convenient pick up time. If we are unable to contact you within that timescale, the transportation will be automatically cancelled for both to airport and from airport journeys.
- You can be accompanied by up to two companions or family members and a total of three bags. If numbers of people and/or bags are in excess of this then bmi must be notified of this requirement at time of booking. bmi's acceptance in transporting additional persons and/or bags is entirely at bmi's discretion.
- If you are not at the specified pick up point for transportation to the airport within 15 minutes of the agreed time, the assumption will be made that transportation to the airport and any onward transportation from the destination airport is no longer required and will be cancelled.
- If you are not at the specified pick up point for transportation from the airport on arrival within 45 minutes of the arrival of the aircraft, the assumption will be made that transportation is no longer required and will be cancelled.
- The provision of transportation is provided free and has no financial value. Under no circumstances will any person be entitled to any refund, discount or credit of their flight ticket in the event that the Chauffeur Drive service is not taken advantage of or otherwise provided.
- bmi's Chauffeur Drive will aim to get you to the airport 90 minutes prior to the scheduled time of your departure to allow for road contingencies. You may request an earlier pick up time than the recommended pick up time.
- Where your flight schedule is changed or cancelled by bmi, your Chauffeur Drive booking will also be changed accordingly and you will be notified of the amended pick up times.
- bmi must be made aware of any requirement to carry sporting equipment or outsize baggage as restrictions may apply.
- bmi must be made aware if you require special assistance to/from the car or are travelling with your own wheelchair.
- Where your pick up point involves a compound, it is your responsibility to notify the compound that bmi Chauffeur Drive will be picking you up, so that entry to the compound will be permitted.
- Chauffeur Drive services are provided by third party suppliers. bmi is not responsible for the acts or omissions of such suppliers, not for any deficiency in the facilities and services offered. bmi has no liability for loss. bmi has no liability for personal injury or death other than arising out of bmi's negligence nor for any failure to make flight check in on time as a result of any delay or failure of the Chauffeur nor any consequential losses flowing therefrom.
- Amendments to bmi's Chauffeur Drive services must be advised at least 8 hours before your scheduled flight departure time.
- If you fail to cancel your transportation and the car arrives at the appointed time/place and is not used, bmi's Chauffeur Drive cannot be rebooked in conjunction with the same ticket.
- Chauffeur Drive is not available on complimentary tickets or upgrades.
- bmi must be made aware if you are travelling with an infant or child.