Originally Posted by
mhen
My miles have been posted only at rate less than 2 pounds. Has anyone had any luck getting then at the advertised rate?
Yes. I now have the full miles (166 per £ spent) but only through e-mailing Diamond Club from the BMI website to explain the situation. I needed to send a follow-up e-mail forwarding my e-mail receipt from Figleaves. It was all sorted fairly painlessly.
The 166 miles per £ wasn't intended and I think the only way you will get them credited is by raising this yourself.