Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
IRROPS?
The NE airspace is tough. Looking at ways to communicate better with customers about reaccommodation, offering self service accommodations, etc.
About the new 3 hour rule on the tarmac. "We did a bad job." We didn't have the right gear in place and didn't pre-cancel enough in advance, among other things. Anything more than 2 hour delays LK and JS get notifies. Going forward at a 3 hour point passengers will be given the option to deplane. Sometimes it will mean leaving the line and returning to the gate but they will try for air stairs when possible.