FlyerTalk Forums - View Single Post - Check eVip balance online - now available
Old Feb 2, 2009, 8:15 pm
  #66  
mclejc
 
Join Date: Dec 2005
Programs: EXP 1MM
Posts: 117
Houston, we have a problem

Originally Posted by AAbuzzard
This morning I received AA's e-mail informing me that my eVIPs are now visible online. When I checked, I found out that one of my 2010 eVIPs was misapplied. So, right now I am on the phone with Customer Service (after EXP desk first took my call but told me I'd have to talk to CS because only they can fix the problem). Sure glad I caught the problem at this point while I still remember what eVIP was applied for what flight.
Gosh darn it! This is just not going to work out for me. Everything seems to be in order. Hmmm, wait a moment, where are those two AADERs? OMG, it can't be - I demand compensation! Any words of wisdom I should pass along to the CS rep. for the experience of sheer horror in finding my two AADER credits not yet applied?

Oh, and I didn't get the upgrades on those last two flights either - sigh.

Ringing the EXP desk.

J...

500 Mile Upgrades Summary
Date Transaction Description Purchased Mileage Exchange Earned Other Redeemed Total
Previous Balance 9
CURRENT BALANCE 0 0 0 0 0 9
Buy 500 Mile Upgrades

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Systemwide Upgrades SummaryLast Updated: Monday, February 02, 2009
Valid Through Earned Used* Expired Available
Feb 28, 2009 8 8 0 0
Category Date Earned Close detail
Executive Platinum Dec 05, 2007 8 8 0 0

Feb 28, 2010 8 2 0 6
Category Date Earned Close detail
Executive Platinum Jul 19, 2008 8 2 0 6

TOTAL UPGRADES AVAILABLE 6
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