Originally Posted by megtravels

Gently point out the "Spirit to Serve " which is given to ALL associates and is in the rooms in FS hotels....Karl Kilburgm when he was an F&B director I think, took oatmeal off the menu as the hotel didn't see it. Mr Marriott senior said "Oatmeal is NOT negotiable"....I really should carry a copy of this book with me, but i pointed it out to a hotel when they ran out with 2 hours of breakfast to go (select service hotel...) they said it takes too long to make..i said too bad. Went to the manager, quoted the book and had oatmeal 5 minutes later.....