Originally Posted by
joshua362
Marriott used to pride itself on uniformity and SOP's in many regards. Now it is a guessing game.
Yes, I know many have taken to calling in advance to ask questions of the staff and playing Russian roulette with answers but lets face it, who needs more "to-do" in advance or during a business trip.
Just give me some basic consistency and if you want to exceed it, even better.
Please be careful what you ask for... SOP according to T&Cs is that on weekends CLs are closed and no free breakfast for elites, and no breakfast at resorts. Frankly, in addition to minor savings on the hotel's part, it appears that Marriott corporate is trying to get all hotels to comply with elite offerings to the letter and no more in order to make things uniform from hotel to hotel. This would actually result is less of a guessing game. Hence the disdain by many of us on Marriott's urging/insistence that hotels not over achieve. We have all gotten used to hotels going above and beyond, and many of us choose hotels based on that and are not to excited about the current direction being orchestrated by Marriott corporate.