<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 1K_From_SNA:
I think you can add this comment to many big companies in many industries. But each company has their share of exceptional employees (who know what customers mean), and their share of dead wood that think they are doing you a favor just by picking up the phone.
You ever call AT&T (Cell Service)? 
I wanted to throw the phone through the phone. After 3-4 people, "Let me see if I can get you taken care of Sir". Sure enough!
When their cup is half full <IMG SRC="http://www.flyertalk.com/forum/thumbsup.gif">.
I work in a large company and I hate to admit it, but we have it too.
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Thank you, fellow Orange Contean, for a postive post. Just for the record, I redeemed four transatlantic awards on Delta and their partners this year and last and always had the pleasure of taking to well-informed, courteous, and helpful agents. I don't think it was just my luck.
