Originally Posted by
canalgal
I see a lot about getting upgrades and I'm wondering if you all get these at check-in (upon request) or can you request them ahead of time (like at reservation time?)
You get the upgrade at the time of check-in, "based on availability". A room away from the elevator or on the second floor may be considered an upgrade to the room next to the elevator or on the ground floor. Other than complimenting for the nice upgrade and staying away from a particular hotel that refuses to give upgrades there is nothing you can do...
HTB.