Originally Posted by
DL4EVR
I think I've been playing this game long enough to know the hierarchy, and when "upgrade: available" is the status shown when doing a dummy booking, I think all arrows point to something not being right with DL's computer system. I just don't want a bunch of FO's to get UG'd and take what was rightfully mine because of some glitch. Do I have any recourse (besides speaking to a SMS agent with a IQ above 80...which prior to today I thought were plentiful)?
I guess call back because my experience with SMS is a lot different than yours. Most of them are well educated and very helpful. Ask them point blank if V class is available. Then tell them that you would like that. If it helps, ask them to try to do a new booking too.