SleepDoc

uapremier sounds like you had an awful time at the resort and it seemed that you did everything that was necessary including trying to fix things on the spot when you were at the resort. A lot of times members on here complain about specific issues but only after the fact. Not once did they bring it up to managment or CS when at the particular offending property. But like I said, you did all the right things when you were at the resort. Please let us know what the outcome of your letter to CS.