Originally Posted by Beach9bum

Today -- Zacks Equity Research analyst reconfirmed his SELL rating on Marriott. Looks like Marriott has taken the ostrich approach to dealing with all the 2009 "Enhancement" complaints from its Elite members. The moderator on the Elite Marriott Rewards website has 599 posts to his "..oh these are good changes.." with 95% of them in disagreement with him.

A number of these members that are upset with the 60% increase in the Award categories and 7-night Travel Package have stated they are leaving the program and booking their 70+ nights for Business Travel with Hilton, Starwood etc. This can not be good.

Driving the best customers away by trying to push through these changes in the current economic environment is not a sound strategy.

Don't confuse your "love of a hotel or vacation experience" with what is really happening due to the Marriott program changes. Continue to contact them and voice your dissatisfaction with the changes they are putting in play January 15th if that is how you feel. Otherwise they will continue to ignore everyone.