FlyerTalk Forums - View Single Post - Trying to get through to AC???
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Old Dec 21, 2008, 4:49 am
  #13  
Machdiamond
 
Join Date: Jan 2007
Location: YQB
Programs: UA Gold - Hyatt Plat - Nexus
Posts: 399
I am selecting French or English depending on the phase of the moon and rarely see any difference in waiting times. My impression is that a significant fraction of call center agents are bilingual.

I have also noticed longer wait times lately. There are so many things I could have done online if AC IT was not so incompetent. Like, after you upgrade a Latitude pass segment with a SWU and need to cancel the trip, it cannot be done online. How stupid is that. One hour worth of my time trying to save a pass credit.
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