reps that will do most nearly anything to help out.
the CLE PC bartender who i've only met a half dozen time knows that I like bacardi and sprite
and the lady in the bagage claim office in Terminal A in EWR that although she didn't listen to me too well, still got the problem solved and did it mostly with a smile.
Oh, and the part that I love the most, elite access in MKE. (if you've flown out at 6:30 am you'd understand)