thanx germansoks
Thanks for the address -- that's what I was after. I suspended phone a few days ago when it became clear nothing was going to happen; wasn't an iPhone, but not a cheepie either. To the extent I'm chuffed it's the cavalier attitude shown in subsequent calls to RCC DEN & the complete non-response by UA L&F.
Will post later if I get anything but boilerplate from CR. NOT ASKING FOR ANY COMPENSATION -- only a better way of tracking items found in RCCs.