FlyerTalk Forums - View Single Post - Consolidated Delayed/Cancelled UA International Flights [Master Thread]
Old Dec 7, 08, 2:42 pm
  #9  
Thore T
 
Join Date: Aug 2005
Location: Oslo, Norway
Programs: UA 1K
Posts: 107
LHR-IAD-CUN - UA 923 delay into IAD Dec. 7

I was just on the phone with my stepdaughter on her way with a friend from LHR to CUN via IAD. 923 was delayed into IAD due to ATC, and they missed their onward connection to CUN. They have a single itinirary ticket, and even if the connection in IAD was tight, it shows up as legal on the bomb timetable. UA now offers them reticketing for tomorrow morning, but no hotel. I tried to speak with the UA agent, but she plainly refused.

I've had this happen to me several times, and got a hotel with no problem. Is this yet another new practice in the already rather dismal UA customer service?
Thore T is offline