Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,881
I'd call back and tell them that you only agree to this if they cover all your expenses for a Russian transit visa, including all requisite photos, courier services, expedite services, consular fees, etc. They'll probably STFU very quickly.