WARNING
If I can keep one person from going through what I'm going through right now, this post will be worth it.
Apparently, some MI hotels are now doing a special "Platinum Check-In" where all they do is hand you the key and you can go to your room, saving you the 30 seconds it takes to scan your credit card. Even if you give them the card, they are not scanning it.
Recently, my company replaced our credit cards with ones that have the a new logo, number, and expiration date. I made a reservation at the RDU Crabtree FS with the old card, but handed them the new card upon checking in. Somehow, a third card number appeared on the invoice. (I now realize.)
Anyway, long story short ... I've called the hotel. I've called MI directly. I've had invoices from several other stays faxed to me. I've been treated rudely. I've hung up after holding for a supervisor for thirty minutes. I've spoken to the hotel manager directly. I've done everything possible except get charged for the room. Of course, my fear is this will get corrected in a month and won't get on this years' expenses.
Be sure your credit card gets swiped when you check into an MI property. If the clerk tells you it's not necessary, don't believe him/her. Something has gone very wrong here that could have been avoided if the credit card was swiped at check-in. The amount of time I've spent on this already is greater than the 30 minutes total I would have spent getting my card swiped at 60 check-ins this year!
If anyone from Marriott is reading this, I'm still waiting for this to be corrected. I've faxed the RDU Crabtree FS again, but getting billed for a room seems to be to complicated for them. (Why do so many issues pop up when I stay in this property?)