Warning: $75 Expedited fees for Award Travel
I'm probably posting this out of spite or revenge. I have enjoyed flying F9 in the past, but this one has me boiling....
I made an award reservation on 11/14 to fly SLC-ATL on 11/28--fourteen days in advance. Since the booking systems does only shows the taxes and not the fees (be it 1 day or 100 days in advance; $25 redemption or $75 expedited), I was uncertain if I would be charged the fee. So, I called a rep, and was told that if I booked it by midnight (MT time), I wouldn't be charged the expedited fee. Hence, I booked it, and noticed the $75 Expedited fee on my CC today.
I called a rep, escalated to a supervisor, pled my case, and was told that the clock ends the day before travel (in my case, 11/27) and was within the 14 day period. I explained that a rep told me otherwise, and the confirmation screen doesn't display it. No mercy. Wouldn't waive the fee. So, I filed a complaint with Customer Relations. A bad experience in every way.
As someone who really enjoyed F9, I'm having to rethink them as a preferred carrier with all the junk fees. SWA can run the business without the fees, and actually do care about their customers--I just wish they'd get into ATL.