Originally Posted by
nerd
They were unhelpful, or they were just unwilling to break the rules for you?
I did not ask to break the rules, just bend them a little;0 - seriously - i believe that that's what customer service is supposed to be about - understanding the specific case and applying exceptions when needed. Most companies don't share my view on that, unfortunately.
I believe that by being rigid, they lose much more than they gain. I will now avoid Amtrak whenever I can.