crarmstrong

An associate and I were flying IAD TPA and return. Our return itinerary did not have a seat assignment. Interesting in that we were flying on a refundable full fare ticket. My travel office told me I would get the seat assignment upon check-in. Okay...

24 hours prior to launch I went online to download our boarding passes. Still no seat assignment. 18 hours prior still no seat assignment. 6 hours prior still no seat assignment. Each time I tried to click through the seat assignment process, I was asked if I wanted to upgrade to Economy Plus. No. I paid a refundable full fare ticket. I'm not upgrading anything.

At the airport I went to the kiosk. Same deal. No assignment unless you pay more to upgrade. An attendant noticed my frustration and asked if she could help. She told me my seat would be assigned at the gate. Why couldn't I have the seat assignment NOW? I explained I was not flying on some cheapo ticket and would like to be treated as a full fare paying customer. She was powerless to help.

At the gate, both my associate and I received Economy Plus seating. The whole experience was unpleasant and in my mind unprofessional. Full fare ticket holders should not be treated like that.