Originally Posted by
andersjt
Mr. Tague, I'm not sure what you meant by working on the "cleanliness" of the product, but until the image and experience that is the United can be improved worldwide, United is not going to be competitive. The seats are not enough, the whole customer service experience has to be seamless systemwide (international and domestic). With contracts with some very disgruntled pilots and flight attendants expiring on December 31, 2009, and your inability to improve employee morale, your product is going to remain pretty "dirty."
Tague literally means that United is focusing on maintaining clean cabins and clean, safe working environment as well for flight attendants. This is a separate effort to what you suggest - improving labor relations, both of which are important.